What Happens When You Stop Paying Conn’s? Answered

What Happens When You Stop Paying Conn’s?

After a missed payment, Conn’s HomePlus will reach out to you and your references in an attempt to arrange payment. It will also apply late fees to your account. With repeated missed payments, your account will be declared in default and sent to collections.

We spoke with several Conn’s customer service representatives to find out about the company’s missed payment policy and debt collection process. Some of the representatives were unwilling to discuss company policy without a customer account; others told us that when you first miss a payment on your Conn’s HomePlus store credit card or YES MONEY finance contract, a billing agent will try to contact you and, in some cases, will offer you an extension. Late fees may apply and are typically about $15 but vary by contract. Late fees and returned payment fees are listed in your customer agreement.

Missing a payment will also cause you to lose any promotions like no-interest financing through YES MONEY, a representative said. Your account will revert to the standard interest rate and Conn’s will charge back interest starting from the original purchase date. This policy applies to new contracts and if you’re nearly finished paying off your contract.

About 60 days after your first missed payment, Conn’s will declare your account in default. You will be responsible for paying the total remaining account balance, plus any late payment fees and account default penalties noted in your contract. If you are unable to pay, Conn’s will send your account to collections.

Conn’s may also repossess and resell the item(s) you purchased if your account defaults. The resale amount can be applied to your account balance, but you’ll still be responsible for any remaining balance and fees. If your financial circumstances have changed or you are facing default, it would be a good idea to contact Conn’s customer service department to discuss your options, including surrendering the items through Conn’s voluntary repossession policy (as previously reported). Conn’s HomePlus reports missed payments to the credit bureaus, which can affect your credit.

What are the legal consequences of not paying Conn’s? Laws vary by state, but you typically won’t go to jail for stopping payment on financed or lease-to-own items. You can, however, be sued for your debt. A court can order you to make a payment or attend a hearing if you evade debt collection. Our article on Aaron’s debt collection process has more information on debt repayment laws.

In Summary

After a missed payment, Conn’s HomePlus will first try to contact you to arrange payment. After about 60 days of nonpayment, Conn’s will declare your account in default and you’ll be responsible for the account balance and fees. Conn’s may repossess and resell the items. You can also volunteer to have the items picked up. While you likely won’t go to jail if you stop payment, you can be sued for your debt.