6 Appliance Stores That Sell Used or Scratch and Dent Appliances

What Does “Scratch and Dent” Mean?

“Scratch and dent” appliances have been dented, damaged cosmetically, or refurbished. These appliances are sold at a much cheaper price, but there is nothing wrong with them. Apart from being used or having mild cosmetic damage, they are still in working condition. Many retailers will even deliver and install the appliance for you just the same as if you were buying new — some will also haul away your old appliances. Shopping for scratch and dent items can be a great way to save money on what is typically a very expensive purchase.

In addition to appliances, you can find other scratch and dent furniture for sale. See our article for details.

What to Look for When Buying Scratch and Dent

If you decide to purchase a used or scratch and dent appliance, there are a few important things to keep in mind. Since the available stock will be in constant rotation, it may be a good idea to comparison shop at a few different retailers before making your purchase. Always examine the appliance closely for what cosmetic damage is evident and be sure you can live with it. Check for missing knobs, shelves, or any other components that should be part of the appliance. And if you’re not able to check for sure if the unit works, you may wish to consider an extended warranty to protect your purchase in case the item is defective.

When you find something you like, do an internet search for the make and model of the appliance and see what price it goes for brand new. Scratch and dent appliances should be discounted somewhere in the range of 40-60%, so if the discount is much less than that, it may not be worth the price.

Retailers That Sell Used Appliances, Scratch and Dent Appliances

Each retailer listed operates nationwide, locally, or exclusively online. Some retailers operate as more than one, which will be listed in the descriptions for you.

Sears Outlet

• Appliances: Washers, dryers, ranges, chest freezers, cooktops, ovens, microwaves, small kitchen appliances, freezers, and ice makers
• Brands: Kenmore, Whirlpool, Frigidaire, KitchenAid, Kenmore, Elite, GE, Samsung, LG, Maytag, Electrolux, Frigidaire Gallery, Jenn-Air, Whirlpool Gold, Amara, Bosch, Hotpoint, Gladiator, Homax, Sears, and Whynter
• Protection Plan Options: 1-year parts and labor or the Master Protection Agreement which offers an additional 3-5 years of coverage and preventative maintenance
• Delivery Methods: Ship to home, in-home delivery, or in-store pickup
• Payment Options: Credit, debit, or PayPal accepted online. Credit, debit, cash, or check accepted in-store.
• Returns: Returns are accepted; view the full Sears Outlet return policy
• Physical Locations Nationwide? Yes
• Find a Sears Outlet near you
• Shop the Sears Outlet online

Best Buy Outlet

• Appliances: Washers, dryers, ranges, cooktops, ovens, microwaves, small kitchen appliances, heating, cooling, air quality supplies, vacuum cleaners, steamers, irons, sewing machines, freezers, and ice makers
• Brands: Samsung, LG, Whirlpool, Frigidaire, Insignia, GE, KitchenAid, Therapure, Grand Star, Nostalgia Electrics, 3M, Ecosential, Electrolux, Keurig, Smart Choice, bobble, Amana, Disney, Hoover, Black & Decker, BUNN, Igloo, Panasonic, and T-Fal
• Protection Plan Options: 3-year or 5-year
• Delivery Methods: Ship to home, in-home delivery, or in-store pickup
• Payment Options: Credit or debit accepted online. Credit, debit, cash, or check accepted in-store.
• Returns: Returns are accepted; view the full Best Buy return policy
• Physical Locations Nationwide? Yes
• Find a Best Buy location near you
• Shop the Best Buy Outlet online

Queen Appliance Wholesale

• Appliances: Refrigerators, freezers, ranges, cooktops, wall ovens, warming drawers, hoods, over range microwaves, microwaves, garbage disposals, dishwashers, washers, dryers, air conditioners, heaters, humidifiers, water heaters, and vacuums
• Brands: Amana, American Range, Asko, Avanti, Bertazzoni, BEST, Bloomberg, Bosch, Coyote, Dacor, Danby, db, Electrolux, Estate, Frigidaire, GE, Hotpoint, Heartland, KitchenAid, LG, Hieber, Lynx, Marvel, Maytag, Panasonic, Samsung, and Scotsman
• Protection Plan Options: 6 years full coverage of all parts and labor or 4 years coverage of major component parts and labor
• Delivery Methods: Ship to home, in-home delivery, or in-store pickup
• Payment Options: Credit or debit accepted online. Credit, debit, cash, or check accepted in-store.
• Returns: Returns are accepted; view the full return policy on Queen Appliance’s Return Policy page
• Physical Locations Nationwide? No, located in these Pennsylvania cities only: Phoenixville and King of Prussia
• Shop Queen Appliance Wholesale online

Goedeker’s

• Appliances: Refrigerators, washers, dryers, ranges, ventilation, wall ovens, cooktops, dishwashers, microwaves, freezers, ice makers, and warming drawers
• Brands: GE, Frigidaire, Bosch, Whirlpool, LG, Maytag, Electrolux, Summit, Bertazzoni, Broan, Marvel, Miele, Vent-A-Hood, and Zephyr
• Protection Plan Options: 1-year manufacturer’s warranty; 5-year or 3-year extended warranties
• Delivery Methods: Ship to home, in-home delivery, or in-store pickup
• Payment Options: Credit or debit accepted online. Credit, debit, cash, or check accepted in-store.
• Returns: Returns are accepted; view the full Goedeker return policy
• Physical Locations Nationwide? No, located in St. Louis, Miss. only
• Shop Goedeker online

Kmart

• Appliances: Washers, dryers, ranges, kitchen appliances, sewing machines, dishwashers, As Seen On Tv products, microwaves, vacuums, and carpet cleaners
• Brands: Kenmore, Samsung, Hamilton Beach Brands Inc., As Seen On TV, Hotpoint, Kenmore Elite, Nesco, Oster, Presto, Pedal Sta, and Impress
• Protection Plan Options Options: 5-year or 3-year
• Delivery Methods: Ship to home, in-home delivery, or in-store pickup
• Payment Options: Credit or debit accepted online. Credit, debit, cash, or check accepted in-store.
• Returns: Returns are accepted; view the full Kmart return policy
• Physical Locations Nationwide? Yes
• Find a Kmart store near you
• Shop Kmart online

Mazer

• Appliances: Refrigerators, freezers, ranges, built-in ovens, cooktops, microwave ovens, ventilation units, washers, dryers, dishwashers, disposals, compactors, air conditioners, dehumidifiers, and water heaters
• Brands: GE, Hotpoint, Fisher & Paykel, LG, Adora, and Air King
• Protection Plan Options: 1-year manufacturer’s warranty or extended 5-year warranty
• Delivery Method: Ship to home and in-home delivery varies depending on location; in-store pickup available
• Payment Options: Credit or debit accepted
• Returns: Returns are not accepted on all scratch and dent appliances, and returns are eligible for an exchange or store credit only. View the full Mazer return policy.
• Physical Locations Nationwide? No, located in Birmingham, Ala. only
• Shop Mazer online

Retailers That Only Sell New Appliances

The following stores only sell brand-new appliances:

• Lowe’s
• Walmart
• Sam’s Club
• The Home Depot
• Costco
• Target

Ways to Save Money on New Appliances

While you may not be able to shop the scratch and dent section at the above major retailers, there are still ways for you to get appliances for less. It’s important to know the right things to look for or try while shopping for appliances at these retail stores. We’ve compiled a list of things to help you get the best deals available to you:

• Look for imperfections: While shopping at the above retailers, look for items that may have imperfections. For example, you may find a washer with a ding in the side or a refrigerator with a bottom freezer door handle that sticks. These small imperfections could score you a 10-20% discount brand new. You just have to be sure to keep your eyes open for all item imperfections, then point them out to the store manager.
• Look for damaged packaging: Sometimes when items are in transport from the warehouse to the retail store, the packaging can become damaged. Although this seems like a trivial thing, damaged packaging can still result in a 10-15% discount. If you are shopping and find an appliance that has a damaged box, always point it out to the store manager.
• Look for floor models or returned items: One thing to consider when shopping for new appliances is trying to purchase the store’s floor model or appliances that have been returned. If a store has run out of a certain appliance they may be willing to sell you the floor model at a discounted rate. Also, look for items that have been returned. Some stores are willing to grant a discount on these items because it is hard to resell returned appliances.
• Become a price matching pro: When you are in the market for a new appliance, research that particular appliance to find the best deals offered. You may find a great deal available for you on Amazon, but to avoid the extra shipping cost, ask the store to price match. Price matching is a common thing in retail stores and a smart way to save money.
• Negotiate: Sometimes retail stores will have problems moving certain appliances or meeting their monthly sales goal. This gives you opportunities to try to negotiate a price that would be both appropriate for the store and beneficial for you and your wallet.
• Bundle multiple items: If you are looking for more than one appliance, trying to bundle them may be a great way to save some money. Sometimes stores offer discounted rates for people who want to bundle a washer and dryer combo or a refrigerator and freezer combo. Always ask about the bundling options when shopping to help you knock off some digits from the final price tag.

If you need information on how to get rid of your old appliances, our article features the list of places that offer free appliance removal. We also detail how to find free appliances.