The Home Depot Power Tool Return Policy (& Other Tools) Explained

The Home Depot Power Tool Return Policy

Most tools and power tools purchased at The Home Depot can be returned under the store’s general merchandise return policy. New, unopened merchandise can be returned within 90 days of purchase — with a few exceptions, according to the return policy on The Home Depot’s website. Exceptions include gas-powered tools like edgers and chain saws, which must be returned within 30 days of purchase. To make a return, you’ll need to provide proof of purchase and a valid photo ID. If you don’t have the receipt, a store associate may be able to look up your transaction. We confirmed this information by contacting The Home Depot’s corporate customer service department at (800) 466-3337.

Tools can be returned even if the box has been opened and the item has been used, a customer service representative said. And, if you filled a gas-powered tool with gas, you do not need to drain it prior to making a return.

In most cases, tools ordered from The Home Depot’s website can be returned by mail or at your local store. However, you can only return gas-powered tools that have been used in-store.

Refunds will be issued to your original form of payment. If you don’t have the receipt, your refund may be in the form of store credit for the lowest sale price of the item. In addition, The Home Depot’s return policy states that local stores cannot issue cash refunds for items costing more than $1,000; instead, the corporate office will need to mail you a refund check.

In Summary

You can return gas-powered tools within 30 days of purchase and other tools within 90 days. In either case, you will need to provide proof of purchase and a valid photo ID. The Home Depot will accept open-box returns and tools that have been used. Refunds will be issued to your original payment method.

Need to return a lawn mower? See our article on The Home Depot’s lawn mower return policy.