The Home Depot Lawn Mower Return Policy Explained

The Home Depot Lawn Mower Return Policy

The Home Depot lawn mower return policy varies by the type of lawn mower you purchased. You have 30 days to return gas-powered lawn mowers and 90 days to return other types of lawn mower like electric lawn mowers and push mowers, a Home Depot corporate customer service representative said. The Home Depot return policy can also be found online.

Return Requirements

For a full refund, equipment must be in new, unused condition unless it is defective. Defective items may be eligible for a return, exchange, or repair depending on your warranty coverage and protection plan.

Regardless of the reason for your return, you’ll need to bring the original receipt and all of the item’s accessories. You should also bring a photo ID and the credit card you used to make the purchase (if applicable).

Refunds

Refunds will be issued to your original form of payment — unless you paid more than $1,000 in cash; in which case, your refund may need to be issued as a check from the corporate office.

Typically, The Home Depot requires a receipt for returns. If you don’t have the receipt, a store associate may be able to look up your transaction. If the store is unable to verify your purchase, your refund will be in the form of store credit for the lowest sale price of the item.

Online Returns

To return a lawn mower that you purchased online, you’ll need to call The Home Depot’s customer service department at (800) 430-3376 to find out if the mower is eligible for an online return.

Some models may need to be returned to a store rather than shipped back. In addition, some riding mowers like John Deere-brand models are shipped directly from the dealer, and returns must be handled through the dealer.