Lost EBT Card? How to Report a Food Stamp Card Lost (Details by State)

Short Answer

When your EBT card is lost or stolen, you should call your state’s EBT customer service department or log in to your EBT account to report the incident as soon as possible. This will help protect your funds since unauthorized charges will not be refunded. We have contact information by state below.

How to Report Lost EBT Card

If your Electronic Benefit Transfer (EBT) card is lost or stolen, you should immediately contact your benefits administrator’s customer service department to report the incident. Each state has an online portal for Supplemental Nutrition Assistance Program (SNAP) recipients and an EBT customer service phone number that is accessible 24 hours a day, seven days a week — including weekends and holidays. We list this information by state below.

Requesting a New Card

After you report your card lost or stolen, you may need to call your state’s EBT customer service phone number to request a replacement card; most of the online systems only allow you to report the card’s status and will not automatically send you a new card.

When you call the customer service department, a representative or automated system will verify your identity using your current EBT card number or other identifying information, such as your date of birth, EBT PIN, and/or Social Security number.

Note: Before you request a new card, be sure to check that the address on file for your account is accurate.

EBT Card Delivery

Your replacement card will typically arrive by mail (with some exceptions in New Jersey and New York City). New cards are often sent out within one to three days of your request and should arrive at the address on file within three to 10 days.

Card Replacement Fee

Most EBT card providers allow at least one free card replacement per year, though some states charge replacement card fees of $2 to $5, which is deducted from your EBT card balance. Our list below includes fee information for each state, where available.

If you repeatedly report your card lost or stolen, your state agency may charge additional fees, require training regarding your responsibilities as an EBT cardholder, and/or investigate your account for potential fraud.

Unauthorized Charges

Once you report your card lost or stolen, all charge attempts will be blocked. However, federal law does not protect against unauthorized charges on EBT cards, according to the Consumer Financial Protection Bureau and confirmed by state SNAP agencies. To protect your funds, report the card lost or stolen as soon as possible.

Accessing Your Benefits

You will need to wait for the replacement card to arrive before you’ll be able to access your benefits. Physical EBT cards are required to make purchases; you cannot use the EBT card number, your ID, or your phone number at the point of sale. We confirmed this information in the USDA Food and Nutrition Service’s “Ask the Expert” FAQs section and with several state agencies.

Note that while you won’t be able to access your benefits until your new card arrives, any benefits you’re unable to use while waiting for your new card will roll over (as previously reported).

Emergency Access

You may be able to get a replacement card more quickly by visiting your local benefit administrator’s office. States typically offer this service for those facing household emergencies or those who can prove an immediate need to access their benefits. However, availability varies by location, so you’ll want to call the office before visiting.

Lost EBT Card Information by State

Below, we list each state’s EBT card replacement information, including the EBT account management website, customer service phone number, average time frame to receive a replacement card, and replacement card fee information. We compiled this information by viewing each state agency’s website, contacting the customer service departments, and viewing each state’s EBT brochures and SNAP policy manuals.

Note: Some of the agencies we contacted were unable to share fee information without an account number. If you live in one of these states, you can find out replacement card fee details by contacting EBT customer service or your local Department of Human Services office.

Alabama

EBT contact number: (800) 997-8888
EBT website: ConnectEBT
How long before I get my new card? Five to seven business days
Fee: Not disclosed

Alaska

EBT contact number: (888) 997-8111
EBT website: ebtEDGE
How long before I get my new card? Within 10 days
Fee: Not disclosed

Arizona

EBT contact number: (888) 997-9333
EBT website: ebtEDGE
How long before I get my new card? Five to seven business days
Fee: Free for your first replacement card in a calendar year and $5 thereafter

Arkansas

EBT contact number: (800) 997-9999
EBT website: ConnectEBT
How long before I get my new card? Your new card will be mailed the next business day after your request. It should arrive within seven days.
Fee: None

California

EBT contact number: (877) 328-9677
EBT website: ebtEDGE
How long before I get my new card? CalFresh will mail your replacement card the next business day after your request. It will usually arrive in about three business days.
Fee: None

Colorado

EBT contact number: (888) 328-2656
EBT website: ebtEDGE
How long before I get my new card? The agency will mail your replacement card within three days of your request.
Fee: None

Connecticut

EBT contact number: (888) 328-2666
EBT website: ConnectEBT
How long before I get my new card? The agency will mail your new card by the end of the next business day after authorizing your request. It should arrive in two to five days.
Fee: None

Delaware

EBT contact number: (800) 526-9099
EBT website: ConnectEBT
How long before I get my new card? Within five to seven days
Fee: Not disclosed

District of Columbia

EBT contact number: (888) 304-9167
EBT website: ebtEDGE
How long before I get my new card? The agency will mail your replacement card within two days. It should arrive within seven days.
Fee: Not disclosed by customer service representatives but the policy manual notes that there may be a fee for card replacement.

Florida

EBT contact number: (888) 356-3281
EBT website: ebtEDGE
How long before I get my new card? Within five to seven business days
Fee: Not disclosed

Georgia

EBT contact number: (888) 421-3281
EBT website: ConnectEBT
How long before I get my new card? Within five to seven days
Fee: None

Hawaii

EBT contact number: (888) 328-4292
EBT website: ebtEDGE
How long before I get my new card? Within about five business days
Fee: Not disclosed

Idaho

EBT contact number: (888) 432-4328
EBT website: ebtEDGE
How long before I get my new card? Within five business days
Fee: Not disclosed

Illinois

EBT contact number: (800) 678-5465
EBT website: Illinois EBT Link Card
How long before I get my new card? Within seven days
Fee: None

Indiana

EBT contact number: (877) 768-5098
EBT website: ConnectEBT
How long before I get my new card? The agency will mail your new card within 24 hours of the date of your request. It should arrive within about five days.
Fee: Your first replacement card within a calendar year is free; you will pay $2 for each subsequent replacement.

Iowa

EBT contact number: (800) 359-5802
EBT website: ConnectEBT
How long before I get my new card? Within five to seven business days
Fee: Not disclosed

Kansas

EBT contact number: (800) 997-6666
EBT website: ebtEDGE
How long before I get my new card? Your new card will be mailed out within two business days of reporting the card lost or stolen. It should arrive within five to seven business days.
Fee: None

Kentucky

EBT contact number: (888) 979-9949
EBT website: ebtEDGE
How long before I get my new card? Within 10 days
Fee: Not disclosed

Lousiana

EBT contact number: (888) 997-1117
EBT website: ConnectEBT
How long before I get my new card? Within seven days
Fee: None

Maine

EBT contact number: (800) 477-7428
EBT website: PineTreeCard.com
How long before I get my new card? Your new card will be mailed out the next business day after your request and should arrive within five days.
Fee: No fee for your first replacement within 12 months; subsequent replacements will cost $1 to $5, with the fee increasing each time you replace the card.

Maryland

EBT contact number: (800) 997-2222
EBT website: ConnectEBT
How long before I get my new card? Within seven to 10 days
Fee: Your first replacement card in a 12-month period is free; subsequent replacements will cost $2.

Massachusetts

EBT contact number: (800) 997-2555
EBT website: DTA Connect
How long before I get my new card? Seven to 10 business days
Fee: $5, unless you are eligible for a waiver

Michigan

EBT contact number: (888) 678-8914
EBT website: ConnectEBT
How long before I get my new card? Three to five business days
Fee: Your first replacement is free; any other replacement will incur a fee of $3 to $4.

Minnesota

EBT contact number: (888) 997-2227
EBT website: ebtEDGE
How long before I get my new card? Within 10 business days
Fee: $2

Mississippi

EBT contact number: (866) 512-5087
EBT website: ConnectEBT
How long before I get my new card? Five business days
Fee: None

Missouri

EBT contact number: (800) 997-7777
EBT website: ebtEDGE
How long before I get my new card? Within five to seven days
Fee: Not disclosed

Montana

EBT contact number: (866) 850-1556
EBT website: Bnft
How long before I get my new card? The state agency will mail your card within two business days.
Fee: $2

Nebraska

EBT contact number: (877) 247-6328
EBT website: ebtEDGE
How long before I get my new card? Three to five business days
Fee: None

Nevada

EBT contact number: (866) 281-2443
EBT website: ebtEDGE
How long before I get my new card? Your new card will be mailed out within two business days of your request and should arrive within seven days.
Fee: Not disclosed

New Hampshire

EBT contact number: (888) 997-7777
EBT website: ebtEDGE
How long before I get my new card? Your new card will be mailed out within two business days of your request.
Fee: None

New Jersey

Note: Unlike most EBT replacement systems, New Jersey requires that you call the EBT contact number to report the card lost, then visit your local County Welfare Agency (CWA) to pick up your replacement card.

EBT contact number: (800) 997-3333
EBT website: ConnectEBT
How long before I get my new card? N/A
Fee: No fee for your first two replacement cards; $2 thereafter

New Mexico

EBT contact number: (800) 843-8303
EBT website: ebtEDGE
How long before I get my new card? The agency will issue your replacement card within two business days of your request. It should arrive within seven business days.
Fee: Not disclosed; the policy manual states that the fee will not be greater than the state’s cost to order the replacement card

New York

EBT contact number: (888) 328-6399
EBT website: ConnectEBT
How long before I get my new card? Seven to 10 business days
Fee: None

North Carolina

EBT contact number: (888) 622-7328
EBT website: ebtEDGE
How long before I get my new card? Within seven to 10 business days
Fee: Not disclosed

North Dakota

EBT contact number: (800) 630-4655
EBT website: ebtEDGE
How long before I get my new card? Your new EBT card will be mailed out within two business days of your request and delivered within seven days.
Fee: None

Ohio

EBT contact number: (888) 386-3071
EBT website: ConnectEBT
How long before I get my new card? Within seven days
Fee: Not disclosed

Oklahoma

EBT contact number: (888) 328-6551
EBT website: ConnectEBT
How long before I get my new card? Your new card will be mailed out the next business day after your request and will be delivered within seven to 10 days.
Fee: None

Oregon

EBT contact number: (855) 328-6715 during business hours or (888) 997-4447 on nights and weekends
EBT website: ebtEDGE
How long before I get my new card? Within five days
Fee: None

Pennsylvania

EBT contact number: (888) 328-7366
EBT website: ConnectEBT
How long before I get my new card? Within seven business days
Fee: Free or $2.50, depending on whether you are eligible for a waiver

Rhode Island

EBT contact number: (888) 979-9939
EBT website: ebtEDGE
How long before I get my new card? Within seven business days
Fee: None

South Carolina

EBT contact number: (800) 554-5268
EBT website: South Carolina Multi-Agency Partnership Portal
How long before I get my new card? Within seven business days
Fee: Not disclosed

South Dakota

EBT contact number: (800) 604-5099
EBT website: ebtEDGE
How long before I get my new card? Five to seven business days
Fee: None

Tennessee

EBT contact number: (888) 997-9444
EBT website: ConnectEBT
How long before I get my new card? Within seven to 10 days
Fee: Not disclosed

Texas

EBT contact number: (800) 777-7328
EBT website: Your Texas Benefits
How long before I get my new card? Within seven days
Fee: Not disclosed

Utah

EBT contact number: (800) 997-4444
EBT website: ConnectEBT
How long before I get my new card? Within seven days
Fee: Not disclosed

Vermont

EBT contact number: (800) 914-8605
EBT website: ebtEDGE
How long before I get my new card? Your card will arrive within 10 business days.
Fee: Not disclosed

Virginia

EBT contact number: (866) 281-2448
EBT website: ConnectEBT
How long before I get my new card? Five to seven business days
Fee: Free or $2, depending on whether you are eligible for a waiver

Washington

EBT contact number: (888) 328-9271
EBT website: ebtEDGE
How long before I get my new card? Within seven days
Fee: Not disclosed

West Virginia

EBT contact number: (866) 545-6502
EBT website: ebtEDGE
How long before I get my new card? Five to 10 days
Fee: Not disclosed

Wisconsin

EBT contact number: (877) 415-5164
EBT website: ebtEDGE
How long before I get my new card? Your replacement card will be mailed out the next business day after your request and will arrive within seven business days.
Fee: Free for one replacement per year; $2.70 thereafter